Reports are threads, and every turn of one rings the desk's bell

A player answers the desk under its reply from their lobby, proven by
the seat the report was filed from; the lobby shows the exchange in
order and says whose word is pending. A new report, a player's answer,
and a desk reply each raise a Sentry issue on the keeper's phone — the
first two from the server, the last from the reply script itself,
straight to Sentry from the droplet. The Desktop digest lists the
answers, and the desk's rule reads a report as reopened when the last
word is the player's.

Co-Authored-By: Claude Fable 5.1 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01Jm2auWk6RP71CjaAb4FMoG

deploy/pull-feedback.sh

@@ -20,7 +20,7 @@ for raw in open(os.path.join(out, "feedback.jsonl"), encoding="utf8"):
         r = reports.get(line["reportId"])
         if not r: continue
         if "image" in line: r["image"] = line["image"]
-        else: r.setdefault("replies", []).append(line)
+        else: r.setdefault("replies", []).append(line)  # desk replies and player answers alike, in order
         continue
     rid = line.get("id") or line.get("at")
     reports[rid] = dict(line, replies=[]); order.append(rid)
@@ -33,8 +33,9 @@ for rid in reversed(order):
     if r.get("expected","").strip(): lines.append(f"**What they expected:** {r['expected'].strip()}")
     if r.get("image"): lines.append(f"**Picture:** ![{r['image']}](images/{r['image']})")
     for rep in r["replies"]:
-        lines.append(f"> **{rep.get('status','')}** ({rep.get('at','')[:16].replace('T',' ')}): {rep.get('text','').strip()}")
-    if not r["replies"]: lines.append("> _unanswered_")
+        who = f"{r.get('player','the player')} answers" if rep.get("from") == "player" else f"**{rep.get('status','')}**"
+        lines.append(f"> {who} ({rep.get('at','')[:16].replace('T',' ')}): {rep.get('text','').strip()}")
+    if not r["replies"] or r["replies"][-1].get("from") == "player": lines.append("> _awaiting the desk_")
     lines.append("")
 open(os.path.join(out, "reports.md"), "w", encoding="utf8").write("\n".join(lines))
 print(f"{len(order)} reports, {sum(1 for r in reports.values() if r.get('image'))} with pictures -> {out}/reports.md")